Customer Experience Design and Mapping | 1-Day Workshop | Berlin

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Customer Experience Design and Mapping | 1-Day Workshop | Berlin
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Thu 2 April 2020
Thursday 2 April 2020
9:30 AM - 5:30 PM
Ended

You get to work in group

In this full-day workshop you learn

The skills to look at your product from the bird's eye view and identify your customers' pain points will put you in a unique position to come up with ideas that make your customers happy, drive the business forward, and uplift your own career.

✔ How to collect and organize feedbacks from customer interviews

✔ How to use these insights to form user personas of your product

✔ How to create the customer journey map for any of the user personas

✔ How to identify the pain points in each customer journey map

✔ How to flip the pain points into opportunities using HMW questions

✔ How to prioritise opportunities using Product Growth-User Needs and Effort-Impact sheets

Finally...

To make sure that all the theories above sticks with you, we practice them during the workshop with real cases that once we've solved for our clients.

About the facilitator

Behrad Mirafshar

https://www.linkedin.com/in/behradmirafshar/

Behrad studied design thinking and innovation in 2010 in Sweden. After he'd finished his education in 2012, he moved to Berlin.

Ever since he's been active in the Berlin Startup Scene. He co-founded startups such as Grover.com and raised over +50 in Venture Capital.

Nowadays, he consults companies and holds workshops for the public.

Who can benefit from the workshop?

✔ Entrepreneurs

✔ CEOs & Founders

✔ CMOs, Growth Hackers, and Business Developers

✔ Product Managers and Product Owners

✔ UX/UI Designers

User Personas, Customer Journey Mapping, and Growth Formula are essential methodologies when it comes to making the most out of your Sales Funnel, regardless of your professional background.

Instagram: @bonanzadesign

To solve challenges and create customer journey maps

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art business
actory Görlitzer Park
Lohmühlenstraße 65, Berlin, 12435, Berlin, DE
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Lohmühlenstraße 65, Berlin, 12435, Berlin, DE

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actory Görlitzer Park
Lohmühlenstraße 65, Berlin, 12435, Berlin, DE
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